Onsite IT Support Technician & Service Desk


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Managed IT Service Provider

Onsite IT Support Technician & Service Desk, Western Sydney

Managed IT Service Provider based in Western Sydney is looking for a highly proficient and presentable Onsite Support Engineer / IT Service Desk, with at least 5 years’ experience in an IT Customer Support capacity to join our well established and high performing team.

The role involves implementing, maintaining and supporting a wide and diverse range of customer infrastructures. You must have a genuine interest in computer technology and troubleshooting; you must also be flexible as this will involve after-hours work

Responsibilities:

·         Ensure excellence in Customer Satisfaction with the best outcome for our key customers

·         Provide a quick onsite response to client IT issues and prompt resolution of incidents

·         Perform on-site audits, maintenance and troubleshoot (desktop, laptop, LAN, printer and mobile problems).  Patches and backups where required

·         Setup new equipment for customer sites

·         Ensure all services meet agreed client service level requirements

·         Provide recommendations to customers and sales staff

·         Provide client support in the following areas;

Access issues
Desktop issues
Application support
Operating system support
Peripheral support

·         Provide infrastructure support in the following areas;

Server support
Network support
Windows server
Active Directory
Office 365
Backup management
Virtualisation
Anti-virus
Terminal services
Other relevant technologies as required

·         Maintain security and integrity of customer infrastructure

·         Help in developing and maintaining processes


Requirements
:

·         A minimum of five years IT Experience.

·         Good knowledge of MS Server Operating Systems, AD, DNS, Exchange, Office 365

·         Excellent knowledge of MS Desktop Operating Systems (Windows 7, 8 & 10)

·         Knowledge in Networking, Wireless, WAN, switches and routers, VPN’s

·         Enterprise Anti-Virus solutions

·         Australian Driver’s License

·         Excellent Customer Service

·         A positive, motivated “can do” attitude

On offer is a salary package including fully maintained vehicle commensurate with experience, qualifications and capacity to do this and any future role.  If you are looking for your next challenge and would like to work within a great team, please apply by clicking on the link below and completing the quick questionnaire.


Tip: Always apply to a job if you meet even one point on the criteria, you can't be considered if you don't apply!


When applying for this job please state that you saw it on JobsPenrith.com.au


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