Facilities Coordinator / All-rounder Role


Website Statewide FM

Facility Maintenance and Management Company

At Statewide FM, we have an exciting opportunity for a person with administration, customer service and some facilities experience. This role is responsible for the delivery of high quality, efficient customer support and service coordination. Reporting to the Team Leader, key responsibilities will include;


· Providing superior customer service to our client

· Building positive relationships and engaging customers

· Acting as the first point of contact for our valued client

· Coordinating service and facilities professionalsin response to customer requests

· Timely management and processing of customer requests, queries & billing information

· Account administration

· Understanding and responding to the needs of all key stakeholders

· Up keep of our OHS Pre-Qualification System

· Managingsub-contractors and our fulltime technicians

· Identifying potential new business and developing relationships.

· Ongoing account management of existing clients to increase business and assist in identifying new product development ideas

· Successfully closing new business deals by co-ordinating requirements; developing and negotiating contracts


To be successful in this position you must have proven experience in a similar role with a strong focus in demonstrating customer service. Fulfilling the below criteria is also advantageous:


Strong interpersonal and relationship management skills

· Exceptional written and verbal communication skills and a professional phone manner

· Call and query handling and call resolution skills

· Strong administration, organisational and time management skills

· Proficiency using Microsoft Word, Excel, Outlook and call centre technology

· Working within Simpro(training will be supplied)


Withinour premises we also have an excavator attachments and equipment business: This will entail organising;

–Inventory, Invoicing and dispatch, Freight, and the use of a forklift.


If working with in an exciting, fast paced and rewarding team environment appeals to you, then we want to hear from you today. Email: [email protected]

To apply for this job email your details to info@statewidefm.com.au

Tip: Always apply to a job if you meet even one point on the criteria, you can't be considered if you don't apply!

When applying for this job please state that you saw it on JobsPenrith.com.au

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