Onsite IT Support Technician & Service Desk, Western Sydney


Top IT Service Provider

Managed IT Service Provider based in Western Sydney is looking for a highly proficient and presentable Onsite IT Support Technician / IT Service Desk, with at least 5 years’ experience in the IT Customer Support capacity to join our well established and high performing team.

The role involves implementing, maintaining and supporting a wide and diverse range of customer infrastructures. You must have a genuine interest in computer technology and troubleshooting; you must also be flexible as this will involve after-hours work


  • Ensure excellence in Customer Satisfaction with the best outcome for our key customers
  • Provide a quick onsite response to client IT issues and prompt resolution of incidents
  • Perform on-site audits, maintenance and troubleshoot (desktop, laptop, LAN, printer and mobile problems).  Patches and backups where required
  • Setup new equipment for customer sites
  • Ensure all services meet agreed client service level requirements
  • Provide recommendations to customers and sales staff
  • Provide client support in the following areas;
    • Access issues
    • Desktop issues
    • Application support
    • Operating system support
    • Peripheral support
  • Provide infrastructure support in the following areas;
    • Server support
    • Network support
    • Windows server
    • Active Directory
    • Office 365
    • Backup management
    • Virtualisation
    • Anti-virus
    • Terminal services
    • Other relevant technologies as required
  • Maintain security and integrity of customer infrastructure
  • Help in developing and maintaining processes



  • A minimum of five years IT Experience.
  • Good knowledge of MS Server Operating Systems, AD, DNS, Exchange, Office 365
  • Excellent knowledge of MS Desktop Operating Systems (Windows 7, 8 & 10)
  • Knowledge in Networking, Wireless, WAN, switches and routers, VPN’s
  • Enterprise Anti-Virus solutions
  • Australian Driver’s License
  • Excellent Customer Service
  • A positive, motivated “can do” attitude


On offer is a salary package including a fully maintained vehicle commensurate with experience, qualifications and capacity to do this and any future role.  If you are looking for your next challenge and would like to work within a great team, please apply by clicking on the link below and completing the quick questionnaire.


To apply for this job please visit forms.office.com.

Tip: Always apply to a job if you meet even one point on the criteria, you can't be considered if you don't apply!

When applying for this job please state that you saw it on JobsPenrith.com.au

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