Metro Trains Sydney
Be a part of Australia's first driverless trains network!
The future of train travel, today. That’s what we intend to deliver. And it all starts with our people. Positive and upbeat with an ‘anything-is-possible’ approach, the MTS team is rewriting expectations. So, if you have a customer-first attitude and are enthused by working in a challenging, future focused, vibrant, can-do environment, then let’s talk!
In this Operational Readiness role, you need to have a demonstrated track record delivering outstanding customer service and you value the importance of teamwork. You have the ability to positively engage with a variety of stakeholders at all levels to deliver the best business outcome combined with solid planning skills with the ability to manage multiple priorities whilst remaining focused on excellence.
Experience working in a role with a strong customer-service focus is a minimum requirement for this role. You will have experience in responding quickly to situations out of your control and providing a positive outcome for the business and the customer. Safety and customer service are at the core of everything we do at MTS and you will be directly in charge of maintaining the highest level of both to our passengers and staff.
You are a problem solver with strong conceptual skills and the ability to understand the detail whilst seeing the bigger picture. You have successfully delivered outstanding outcomes in operating environments, and have a strong desire to work in a robust project environment in the lead up to going operational next year.
About the opportunity
You will be the face and voice of Metro Trains Sydney. As part of a team manning the control centre operations of MTS, you will be monitoring the network, particularly station operations, and reporting, handling, coordinating and implementing recovery plans for incidents that occur on the network. There is face-to-face contact with the customer on stations, so this role will allow you to let your friendly, customer-first attitude shine!
During the Operational Readiness phase (prior to going live) you may also be involved in:
- Developing, reviewing and providing feedback on plans, manuals and procedures pertaining to customer service, train operations, incident and emergency management, and service recovery.
- Providing feedback for different systems through the testing and commissioning phase, including Unattended Train Operations (UTO), Automated Train Control environment (ATC), and CBTC systems and equipment in the Depot and on the Main Line.
- Supporting the development of bespoke training programs for OCC staff.
A tertiary qualification or Certificate IV in either or Network Control, Transport and Logistics, Customer Service, Safety management, Incident Management & Training and Assessment as well as knowledge of Power Equipment Operation principles will be looked upon favourably.
Successful applicants will be awarded a maximum term contract until February 2020, with a view to moving to permanent roles thereafter.
If you have the skills and passion to be part of the transport revolution then contact Georgie via email on [email protected] or via phone on 0439074226 to find out more or apply to her with your resume!
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