Digital Customer Manager


Website All Aspects Recruitment & HR Services

To manage a dedicated portfolio of customers across sales and service.  Act as the customer’s single point of contact.  Develop a trust advisory status with aligned customers.  Identify sales growth opportunity through quality communication and listen skills using consultative solution selling techniques.

Core Capabilities / Technical Skills

  • Accountable and responsible as the single point of contact for a portfolio of customers (sales and service)
  • Accountable and responsible for engaging support to address service issues and escalations and deliver rapid resolution response to aligned customers
  • Responsible for developing quarterly account plans and prioritise portfolio of customers
  • Responsible for ensuring new customers are correctly on boarded to navigate by person and online
  • Responsible for right first time billing – first bill of any new service must always be reviewed with customer
  • Responsible for aligning to Team Leaders tracking metrics across daily calls, pipeline cadence, targets and service issues outstanding beyond acceptable internal SLA timeframe
  • Responsible for achieving sales and revenue targets
  • Responsible for P & L of aligned customers
  • Review and convert a qualified opportunities pipeline generated by the Lead Development Representatives
  • Drive customer outcomes


  • Self-starter, with proven professional success, who is prepared to work in a fast-paced, demanding environment
  • Skill at presenting, at a high level, a technical solution to customers relevant to their industry
  • Knowledge to differentiate and understand various IT roles and responsibilities
  • Excellent listening, verbal and written communication skills
  • Record of success in an inbound and outbound sales and service in B2B environments, preferably in a solution-sales / technology-related environment
  • Skilled in prospecting techniques
  • In-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing; understand and identify opportunities for customers
  • Demonstration of interest in developing a technology sales career
  • Capable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services

To apply please email a 1 page cover letter detailing your skills and experience and a current resume with minimum 2 recent workplace referee’s to [email protected]

All Aspects Recruitment & HR considers that being Aboriginal or a Torres Strait Islander is a genuine occupational requirement for these positions under sub-s 56(2) of the Equal Opportunity Act 1984 (SA) and s14 of the Anti-Discrimination Act 1977 (NSW)

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