Digital Customer Manager


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Website All Aspects Recruitment & HR Services

To manage a dedicated portfolio of customers across sales and service.  Act as the customer’s single point of contact.  Develop a trust advisory status with aligned customers.  Identify sales growth opportunity through quality communication and listen skills using consultative solution selling techniques.

Core Capabilities / Technical Skills

  • Accountable and responsible as the single point of contact for a portfolio of customers (sales and service)
  • Accountable and responsible for engaging support to address service issues and escalations and deliver rapid resolution response to aligned customers
  • Responsible for developing quarterly account plans and prioritise portfolio of customers
  • Responsible for ensuring new customers are correctly on boarded to navigate by person and online
  • Responsible for right first time billing – first bill of any new service must always be reviewed with customer
  • Responsible for aligning to Team Leaders tracking metrics across daily calls, pipeline cadence, targets and service issues outstanding beyond acceptable internal SLA timeframe
  • Responsible for achieving sales and revenue targets
  • Responsible for P & L of aligned customers
  • Review and convert a qualified opportunities pipeline generated by the Lead Development Representatives
  • Drive customer outcomes

Qualifications/Experiences

  • Self-starter, with proven professional success, who is prepared to work in a fast-paced, demanding environment
  • Skill at presenting, at a high level, a technical solution to customers relevant to their industry
  • Knowledge to differentiate and understand various IT roles and responsibilities
  • Excellent listening, verbal and written communication skills
  • Record of success in an inbound and outbound sales and service in B2B environments, preferably in a solution-sales / technology-related environment
  • Skilled in prospecting techniques
  • In-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing; understand and identify opportunities for customers
  • Demonstration of interest in developing a technology sales career
  • Capable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services

To apply please email a 1 page cover letter detailing your skills and experience and a current resume with minimum 2 recent workplace referee’s to [email protected]

All Aspects Recruitment & HR considers that being Aboriginal or a Torres Strait Islander is a genuine occupational requirement for these positions under sub-s 56(2) of the Equal Opportunity Act 1984 (SA) and s14 of the Anti-Discrimination Act 1977 (NSW)

To apply for this job email your details to jobs@aarecruit.com.au


Tip: Always apply to a job if you meet even one point on the criteria, you can't be considered if you don't apply!


When applying for this job please state that you saw it on JobsPenrith.com.au


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